Organisation Design
When organisations grow, they can get a bit unwieldy...
Like a shrub, organisations can get a bit overgrown as they grow unless they're maintained.
An overgrown organisation manifests in a lack of clarity, duplication of effort, operational inefficiencies, poor customer service, poor performance, lack of accountability, behavioural challenges, safety or quality issues.
In turn, this leads to increased costs and a sub-optimal operation that can impact bottom line and reputation significantly and make it hard to scale profitably.
This often happens through well-intended but siloed decisions to create or augment roles without thinking through the wider organisational impacts.
How we can help
One of the reasons organisations grow unwieldy is because the design of roles is done in isolation, or silos without fully understanding how the creation of new roles impacts existing roles and processes.
It can be costly to create new roles without reviewing how they impact your operational alignment, how they fit into your reward and career frameworks and how critical they are to the fulfilment of your strategic aims. This is how you run the risk of your 'shrub' growing out of control.
So we start by facilitating the creation of your operating model that helps you to define your proposition and value chain and then identify the core accountabilities you need to deliver value.
This backdrop is the anchor for all accountabilities and capabilities which enables the creation of meaningful and purposeful role descriptions that provide full clarity for role incumbents and helps you to determine which of your roles are critical to your strategic growth.
This also enables effective market benchmarking and reward alignment.
After a few facilitated workshops and structured interviews you will reach a point of clarity about how your organisation fits together and what you need to do to change it so you can deliver your strategic objectives.
Outcome
The power of organisational, process and role clarity for incumbents cannot be underestimated and is an evidenced performance enabler.
When your people know:
- how their role impacts the value chain
- where their role fits in the process
- who is reliant on them further up or down the line
- what good looks like
- what they can do to grow their career with you
It serves to provide transparency of expectations, enables informed decisions around performance and can inspire the talent you want, to stay and grow with you.